Refund policy

1. General Return Conditions

We want you to be happy with your purchase. If you're not satisfied, you may return your item within 14 days of receiving your order — the standard period required under EU distance selling law.

To be eligible for a return, the item must:

  • be unused and in its original condition
  • include original packaging, where possible
  • be accompanied by proof of purchase (order number or receipt)

2. Items That Are NOT Eligible for Return

⚠️ Because most of our products are handmade to order, the following items cannot be returned or exchanged, except in cases of defect or shipping damage:

  • Items with custom engraving (name, date, personalized text or design)
  • Made-to-order items created to a customer's specific request
  • Items showing signs of use (contact with liquid, scratches from use)

This reflects the EU consumer protection exemption for goods manufactured to the consumer's specifications.

3. Damaged or Defective Items

If your gourd or accessory arrives damaged or with a manufacturing defect:

  1. Contact us within 48 hours of delivery
  2. Send photos of the damage to [email]
  3. We'll offer a free replacement or full refund, including shipping costs

4. How to Request a Return

  1. Email us at [email] or use our contact form, including your order number
  2. Wait for confirmation and return shipping instructions
  3. Ship the item to the provided address (return shipping costs are covered by the customer unless the return is due to a defect)
  4. Once we receive and inspect the item, we'll issue a refund to your original payment method within 7–10 business days

5. Exchanges

We don't currently offer direct exchanges — please submit a return per the conditions above and place a new order for the item you'd like instead.

6. International Shipping

Since we ship worldwide, return processing times may vary by country. Customs duties and taxes paid at delivery are generally non-refundable.